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Documentation Index

Fetch the complete documentation index at: https://docs.mycelium-ai.co/llms.txt

Use this file to discover all available pages before exploring further.

ServiceNow uses a webhook receiver (paid runtime) via ServiceNow Business Rules or Outbound REST.

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Webhook receiver (paid runtime)

POST /webhooks/servicenow/{tenant_id}
Signature: ServiceNow outbound REST messages send a configurable Authorization header. The runtime validates a shared bearer token against the per-tenant secret.

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Setup

  1. In ServiceNow, create an Outbound REST Message at System Web Services > Outbound > REST Message.
  2. Set endpoint to https://runtime.myceliumai.co/webhooks/servicenow/{your_tenant_id}.
  3. Add an HTTP Header: Authorization: Bearer {your_secret}.
  4. Create Business Rules on the tables you want to monitor (Incident, Change, Problem, CMDB).
  5. Add to the runtime env: SERVICENOW_BEARER_TOKEN_{TENANT_ID}.
Alternatively, configure a Flow Designer flow to trigger the outbound REST call on record create/update.

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Events ingested

ServiceNow tableMemory categoryNotes
IncidentexceptionIncident opened = exception; resolved = resolved
Change RequestdecisionChange planned, approved, implemented
ProblemexceptionRoot-cause problem tracking
ReleasedecisionRelease deployments
CMDB recordfactConfiguration item created or updated

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Retry behavior

Failed deliveries land in the per-tenant dead-letter folder. Replay via: 
POST /admin/webhooks/replay/{tenant_id}/{event_id}